User Guides

Setting up an Email Account on an Apple iPhone

Using Auto-Responders

Conducting a Ping Test

 

Setting up an Email Account on an Apple iPhone

Click here to download a PDF of this guide

 

Step 1

Go to settings and click on ‘Mail, Contacts, Calendars’.

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Step 2

Scroll down and click on ‘Add Account…’.

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Step 3

Click on ‘Other’.

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Step 4

In the ‘Mail’ section click on ‘Add Mail Account’.

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Step 5

Enter your name, email address, password and a description for this account, then click on ‘Next’ in the top right-hand corner.

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Step 6

Select the button relevant to your account type, IMAP or POP3. Enter all of the account information and then click on ‘Next’ in the top right-hand corner.

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Step 7

If this message appears click on ‘Yes’.

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Step 8

Your account settings will be verified and then the following screen will appear. Click on ‘Save’ in the top right-hand corner and that is it, your email account is now setup.

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Using Auto-Responders

An auto-responder allows you to configure an immediate response to any incoming mail that is destined to a POP3 mailbox. This can be useful if are away for long periods of time, alerting your customers to the fact that you are unable to respond in a timely manner.

Once an auto-responder is enabled it will respond only once every 24 hours to a sender, regardless of how many messages they send. This is to ensure that our systems don’t start an endless loop with a senders auto-responder, for example.

To add an auto-responder:

  1. Log on to your control panel by going to https://control.<yourdomain> for example https://control.4bdesign.co.uk
  2. Log in with the username and password we have supplied you with. If you have forgotten your login details please contact us.
  3. Click on the Email Account button at the top of the page.
  4. Click on the Auto-Responders button.
  5. Click on the Add Responder button.
  6. Configure the auto-responder and the click on the Add Responder button at the button to save.

To delete an auto-responder:

  1. Log on to your control panel by going to https://control.<yourdomain> for example https://control.4bdesign.co.uk
  2. Log in with the username and password we have supplied you with. If you have forgotten your login details please contact us.
  3. Click on the Email Account button at the top of the page.
  4. Click on the Auto-Responders button.
  5. Click on the delete button for the auto-responder you wish to delete.
  6. Confirm by clicking on the Delete Responder button.

 

Conducting a Ping Test

A ping test will help prove if you can access specific fully qualified domain names or IP addresses.
They can help confirm a working connection and help diagnose any slow performances.

  1. Click on the Start button.
  2. Click on Run.
  3. In the field type CMD and press on the OK button.
  4. You will be presented with a black Command Prompt box.
  5. On the black screen type:
    ping www.google.co.uk
    As an alternative you can choose to run a ping test to an IP address by typing it as:
    ping 83.170.124.4
  6. Press the RETURN button on your keyboard which will start the process running.
  7. If you would like to run the process for longer type the request as:
    ping –t www.google.co.uk or ping –t 83.170.124.4
    This will start a continuous ping which can be stopped by pressing CTRL and C together.
  8. The screen will fill with a series of results. If successful a reply will be shown with an
    indication of the time taken for a response.
  9. To copy the results right mouse click on the black screen and click on the option to “select
    all”. Press the return key. This will copy the results to your local clip board.
  10. To paste the results go to the screen you would like to enter them, right mouse click and
    select paste. The results will be copied in text format into the email or document.